Tech Talk meetup #9 - Talk: Quantifying Empathy with Service Level Objectives

Wed, 19 Dec 2018 18:45 - 21:30 JST

Indeed Japan On the 10 Floor of Oak Meguro Building

Oak meguro, 2 Chome-13-30 Kamiosaki, Shinagawa, Tokyo


Let's meet on December 19th for our 9th Tokyo Tech it Easy meetup!

The meetup will take place at the Indeed Tech office in Meguro, 10th floor of the Oak Meguro building - less than 5min walking from the Meguro station.

You can expect great networking, technology-related talks and some free nourishment.


18h45 --- Doors opening
18h45 ~ 19h30 --- Networking
~19h30 ~ 20h30 --- Presentation with Q&A: "Quantifying Empathy with Service Level Objectives" by Ketan Gangatirkar
20h30 ~ 21h30 --- Networking

More on the Talk:

The goal of a Site Reliability Engineer is to create a reliable, scalable, performant service. To drive the right results, you need the right measures. Enter Service Level Objectives.

A good SLO starts with your customers. Next understand the role your service plays in your business. Then turn the understanding into numbers. Dive into the data to discover where diminished reliability and performance harm user experience and business results. Only then you can set good objectives.

Good SLOs will mirror your users' and business needs. When your users hurt, you want to know it. By feeling your users' pain you can discover the levels of service that hit the sweet spot of reliability, product success, and operability. It's empathy, but measured and quantified.

This talk will walk you step by step through finding, gathering, and understanding the inputs that inform good SLOs. We will review different classes of SLO and when to use them, with real examples to guide you. When you leave this talk, you'll be armed with practical advice to measure, validate, and improve the reliability of your products.

About the Speaker

Ketan Gangatirkar is the Vice President of Engineering for Indeed's Job Seeker products. For the last 9 years, he's been helping millions of people get jobs. He has broken Indeed's site in dozens of different and creative ways over the years and has finally learned what not to do. For a time, he was responsible for the SRE organization at Indeed, helping the company evolve from centralized operations to a faster, more independent, and more scalable model, so that people like Ketan can't break the site anymore.

Come at 18:40 to grab the best seats.

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The major goal of the Tech it Easy - Tokyo group is to organize tech talks; other easy going events to chill out are welcome as well. The Tech Talk events provide an opportunity to anyone who want...

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